IT support & operations
Windows and Microsoft 365 support, hardware and peripheral troubleshooting, Wi-Fi connectivity, user assistance, remote desktop support and clear technical records.
WindowsMicrosoft 365TroubleshootingKingston, Jamaica · Remote-readyDependable IT support.
Dependable IT support.
Practical software & automation.
I'm an IT technician and Networking & Cybersecurity graduate experienced in user support, Windows endpoints, connectivity, lab operations and technical documentation. I also develop and coordinate AI-assisted software tools, focusing on measurable results, testing and dependable handoffs.
Where I can help
Open to Jamaica-eligible remote IT support, application support, software/automation development and appropriately scoped contract projects.
Software & automation
HTML/CSS/JavaScript, Python, SQL/MySQL, Linux fundamentals, Git workflows, testing, documentation and practical browser-based tools.
PythonJavaScriptGitNetwork & security foundations
Network diagnostics, access-control fundamentals, endpoint awareness, technical risk reporting and source-backed security architecture assessments.
NetworkingSecurity documentationSelected engineering & portfolio work
01
JARVIS — Personal AI automation platform
Owner-directed, AI-assisted personal engineering project using cooperating web services, controlled coding workers, private device access, provider selection and recovery checkpoints.
Private source repository; sanitized architecture and outcomes can be discussed in interviews.
02
Mobile Agent Room & reliability recovery
Coordinated improvements to an authenticated, mobile-friendly job and service status interface. Project evidence includes UI acceptance checks, source review, regression tests and staged changes.
Private operational routes and work-in-review are intentionally not published.
03
Bounded AI coding acceptance
Reviewed a sandboxed, authenticated free-model coding run, including a local commit, 217 Web Workspace contract tests, 19 worker tests and 11 provider regressions. Work remained review-only rather than claimed as deployed.
AI-assisted execution; verified test evidence available by suitable review arrangement.
04
IT Work Tracker & fictional inventory demo
Developed and coordinated browser-based work tracking and an example asset inventory using fictional data, with targeted test coverage and workflow documentation.
Fictional portfolio examples only. No employer records are included.
How I work: I define practical requirements, investigate problems, use AI assistance transparently, review test and acceptance evidence, and document changes and rollback plans. I do not represent AI-authored code as independently hand-written or treat unmerged features as production deployments.
Professional experience & education
IT / Lab Technician
University of the Commonwealth Caribbean (IS&T) · January 2026–present
Support Windows systems, student/staff devices, software, printers, connectivity and classroom AV; help maintain readiness for 56 lab PCs across three teaching labs, plus library and classroom technology. Document faults and follow-up.
Education
Bachelor's Degree, Networking & Cybersecurity
University of the Commonwealth Caribbean · Completed December 2025
Associate Degree, Information Technology
University of the Commonwealth Caribbean · 2022
Available for suitable remote roles and scoped client work
For recruiting, technical support engagements, maintenance, small automation work or website improvements, use either email or phone below. Scope, authorization, availability and pricing are confirmed before client work begins.